Terms and Conditions

Terms & Conditions

General policy

If modified (within 3 days before arrival) or in case of no-show, the total price of the reservation will be charged. Prepayment: The total price of the reservation may be charged within 3 days before arrival.


If cancelled (within 3 days before arrival) the total price of the reservation will be charged.

Group Policy

A Group is classified as a party of 8 guests or more. A group reservation remains as ‘provisional’ until a nonrefundable deposit amounting to 50% of the total booking value has been received by New Cross Inn Hostel. Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions. New Cross Inn Hostel reserves the right to cancel any booking with provisional status once reasonable efforts have been made to contact you. Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt. The remaining 50% of the total fee must be received by New Cross Inn Hostel no later than 7 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear. If the remaining balance is not received 7 days prior to arrival New Cross Inn Hostel will endeavor to contact you. In the event you cannot be contacted then the group reservation will be cancelled and the 50% non refundable deposit will be retained by New Cross Inn Hostel.


Any cancellation from the group must be notified at least 14 days prior to arrival to avoid being charged in full for the reservation. Group deposits and payments are nonrefundable.  Final numbers can be adjusted, up or down, up to 7 days prior to arrival date. Increases are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, refunds will be as detailed in the cancellation conditions below. The rate may also be reviewed at New Cross Inn Hostel’s discretion. If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. In the event you wish to cancel your booking more than 14 days before arrival, the 50% deposit is nonrefundable. If you cancel the reservation less than 14 days before arrival all payments are nonrefundable. Should any group members become unruly resulting in complaints from other guests, New Cross Inn Hostel reserve the right to cancel the group reservation, which will result in early eviction from the property without any monies refunded.

As a Backpackers Hostel, New Cross Inn reserves the right to deny accommodation at the management discretion. A valid Photo id has to be produced upon check in.  Minors can only be accommodated when travelling with their parents/ guardians or an authorized adult responsible for them. Extra beds in private rooms can be arranged upon request for £15/night.