FAQ

NEW CROSS INN HOSTEL FAQs

Check in time?

Our check in time for the room is 2pm-11pm. Guests arriving after 11:00pm need to email at least 24 hrs in advance to confirm their reservation, process payment, and fill up check-in form online to receive code, otherwise will be considered a no show and subject to availability and no show fees.

Check out time?

The room has to be vacated by 11am the day of check out, but you can leave your luggage in our luggage room for free until your departure time.

Can I pay with debit/credit card?

We accept debit and credit cards however, a 2.5% processing fee would apply.

Is there a parking lot?

There is public parking space around our hostel. This is on residential streets with no parking restrictions.

How can I book?

You can use directly our webpage (“book now” button) to check the prices for the particular dates you want and to make a reservation.

Can we add extra people in the room?

In some cases, when you book a private room and want to add an extra person you might be able to do it with an extra charge. Please contact us to see if that is possible.

Do you accept minors?

In some cases we do, but only when they are accompanied with an adult responsible for them and booking private rooms. (For example a family that wants to book all together in a room and have minors will have to book a private room).

Do you ask for a deposit?

An official ID will be required to be left as a deposit at the front desk during the stay. You get it back when you check out.

Do you offer lockers?

Yes, with a £1 charge per day and you will be asked to leave £5 as a deposit for the key, which will be return to you when you hand back the key.